Terms and Conditions
Last Updated: February 2026
Welcome to Uptown Pokies. By registering or using our casino, you agree to the terms below. Please read them carefully before playing. If you do not agree, do not use our services.
These terms form a binding agreement between you and Uptown Pokies. We may update them periodically, and the revision date will appear at the top of this page.
1. General Provisions
1.1 Scope
These terms govern your use of the Uptown Pokies website, games, promotions, and all related services, regardless of device.
1.2 Accepting These Terms
By registering, depositing, or claiming a bonus, you confirm you have read and agreed to this document.
1.3 Changes to These Terms
We may update these terms at any time. Where a change is significant, we will notify you by email or on-site notice. Continued use after an update means you accept the revised terms.
2. Eligibility
2.1 Age Requirement
You must be at least 18 years old to register and play. If we suspect a player is underage, we will suspend the account and withhold winnings until identity is confirmed.
2.2 Jurisdiction
It is your responsibility to check whether online gambling is legal in your location before registering. Players from restricted countries may not access our platform.
2.3 One Account Per Person
Each player may hold only one account. Duplicate accounts will be closed and associated funds may be forfeited.
2.4 Identity Verification
We may ask for a copy of your passport or driver's licence and a recent utility bill before processing withdrawals or if unusual activity is detected.
3. Account Security
3.1 Accurate Information
You must provide accurate and complete information when registering. Using false details breaches these terms and may result in account closure.
3.2 Password Security
You are responsible for keeping your login details secure. Notify us immediately if you suspect unauthorised access.
4. Payments and Deposits
4.1 Accepted Methods
We accept credit and debit cards, e-wallets, and cryptocurrency. Available methods are shown at checkout.
4.2 Currency
All transactions are processed in Australian dollars (AU$). Conversion fees charged by your bank are outside our control.
4.3 Minimum Deposit
The minimum deposit is AU$10, unless otherwise stated for a specific promotion.
4.4 Declined Payments
If a payment is declined or reversed, winnings from those funds may be voided. Repeated chargebacks may result in account suspension.
5. Withdrawals
5.1 Withdrawal Requests
You may request a withdrawal at any time, provided your account is in good standing, identity has been verified, and all wagering requirements have been met.
5.2 Limits
The minimum withdrawal is AU$50. Maximum limits depend on your account level and payment method, shown in your account dashboard.
5.3 Processing Times
Withdrawal requests are reviewed within 24–48 hours. Once approved, funds reach your payment method within 1–7 business days.
5.4 Fees
We do not charge withdrawal fees. Your bank or payment provider may apply their own charges, which are beyond our control.
6. Bonuses and Promotions
6.1 Eligibility
Bonuses are available to eligible players as outlined in each promotion. We reserve the right to withdraw offers at any time.
6.2 Wagering Requirements
Most bonuses carry wagering requirements before bonus-derived winnings can be withdrawn. The exact requirement (e.g., 30x or 40x the bonus amount) is stated in the relevant promotion terms.
6.3 Expiry
Bonuses not used within the stated validity period will be removed automatically.
6.4 Bonus Misuse
We may remove bonus funds and associated winnings if a promotion has been abused, including through multiple accounts or strategies designed to exploit offers.
7. Responsible Gambling
7.1 Player Tools
We offer deposit limits, session time reminders, and self-exclusion options. Access these through your account settings or by contacting support.
7.2 Self-Exclusion
You can request a self-exclusion at any time. Your account will be suspended for the chosen period.
7.3 Support Resources
Australian players can contact the National Gambling Helpline at 1800 858 858 (24/7) or visit www.gamblinghelponline.org.au.
8. Prohibited Activities
8.1 Fraud and Collusion
Players must not defraud our casino, collude with other players, or use bots and automated software on our platform.
8.2 Money Laundering
We comply with all applicable anti-money laundering (AML) laws and will report suspicious activity to authorities. Using our platform to launder money will result in immediate account closure and referral to law enforcement.
8.3 Consequences
Accounts in breach of these rules will be suspended or closed. Funds, bonuses, and pending winnings may be forfeited.
9. Limitation of Liability
9.1 Service Availability
We are not liable for losses caused by technical outages or interruptions beyond our control.
9.2 Game Errors
If a software error causes an incorrect payout, we reserve the right to correct it and void affected bets. We will notify affected players promptly.
9.3 Maximum Liability
Our total liability to you is limited to the funds held in your account at the time the issue arose.
10. Privacy and Data
We collect and use your personal information in accordance with our Privacy Policy, published on our website. We apply industry-standard encryption to protect your data and do not sell it to third parties.
11. Governing Law and Disputes
11.1 Governing Law
These terms are governed by the laws of the jurisdiction in which Uptown Pokies operates. Australian players are responsible for compliance with local laws.
11.2 Dispute Resolution
Contact our support team with any complaint. We aim to resolve issues within 10 business days. Unresolved disputes may be referred to the relevant regulatory body or an independent arbitration service.
12. Contact Us
Live Chat: Available 24/7 on our website
Email: support@uptownpokies.com
Website: www.uptownpokies.com